Order Processing Time

Our dedicated team processes orders within 1 business day, Monday through Friday.

Delivery Period

Orders within the UK are delivered in 1 to 3 business days with Express Delivery. Please note that shipping times begin on the day of shipment, not the purchase date. Delays may occur due to unforeseen circumstances, customs, or incorrect address details.

Order Cut-Off Time

Orders placed by 5:00 p.m. are processed the same day. Orders placed after this time will be processed the next business day.

Shipping Costs

We offer free delivery within the UK

Delivery Method

We partner with trusted carriers such as UPS, Royal Mail, DHL, or FedEx to ensure reliable delivery.

Non-Shipping Days

Please note that we do not process or ship orders on holidays.

Shipment Confirmation

Once your order is dispatched, you will receive a confirmation email with a tracking ID. The tracking ID will activate within 24 hours.

Operating Days

Aaron Aquarium processes and ships orders from Monday to Friday.

Lost or Misplaced Items

If your pet accessories do not arrive within the expected timeframe, please first contact the carrier. For unresolved issues, email us at [email protected]

Incorrect Address

If an incorrect address results in a return, reshipping fees will apply. Contact us at [email protected] for assistance with reshipping.

Address Changes

To change your delivery address, contact us at [email protected] or call +443338801699 within 24 hours of placing your order. Changes cannot be made once the order is in transit.

Order Cancellations

If you wish to cancel an order, please notify us within 24 hours of confirmation. Once the order is shipped, our return policy will apply.

Damaged Items During Transit

If your pet accessories arrive damaged, contact us immediately. Email clear images of the damaged items to [email protected] for a free exchange or refund.

Damaged During Transit

If you receive damaged or broken pet toys, please contact us immediately. Provide clear images of the damaged merchandise via email to [email protected] for a free exchange or refund.

CONTACT INFORMATION:

Phone number: +443338801699

Email: [email protected]

Physical address: 546 Chorley Old Road Bolton, BL1 6AB, United Kingdom